ShopRoxx.com prides itself on customer service and satisfaction. If, for any reason, you are not satisfied with your order, you may return it for an exchange or refund within 14 days. Restriction apply to certain merchandise, please see below for details.
Apparel & Footwear
ShopRoxx.com accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached.
- Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee.
- Returns must be received within fourteen (14) days of receipt..
- Products such as bodysuits or swimwear are not returnable.
- All accessories are non returnable. No returns or exchanges will be accepted.
- All cosmetics are non returnable. No returns or exchanges will be accepted.
- All costumes are non returnable. No returns or exchanges will be accepted.
- All shipping charges are non-refundable
- Please include a copy of your receipt with your return indicating the items you wish to return.
- ShopRoxx.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period
- Contact Customer Service for availability of desired exchange item(s)
- Returns on special orders are not accepted.
- Ship your return or exchange through an insured trackable carrier, as ShopRoxx.com cannot be responsible for lost or damaged packages
- An email notification will be sent to you once your package has been received by ShopRoxx.com
- Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from ShopRoxx.com)
- You are able to exchange or receive store credit from any of our retail locations in New York within 14 days from the date of delivery as long as you have your receipt and the merchandise meets our Returns & Exchanges policy. We do not offer refunds in our stores for any merchandise purchased at ShopRoxx.com
All orders placed Monday-Friday before 2 PM (EST) will begin processing and ship same business day whenever possible, otherwise within 24 hours. Holidays and weekends are excluded from this policy. Shipment of all orders is dependent on final product availability and credit card authorization. All orders placed Friday after 4:30 PM (EST), Saturday or Sunday will begin processing, but not ship until the following Monday. ShopRoxx.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.
WHERE DO YOU SHIP? Shoproxx.com currently ships worldwide
WHAT ARE YOUR DOMESTIC / USA SHIPPING RATES? All orders over $80 ship free within the contiguous USA. For all other US locations and orders below $80 shipping charges will be calculated during checkout, at which time you will have the option of choosing from ground or an expedited form of shipping. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS Once your order has shipped, you will receive an email confirmation that will include a tracking number for your package. If you decide to refuse any shipments from ShopRoxx.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
WHAT ARE YOUR CANADA & INTERNATIONAL SHIPPING RATES? Shipping to Canada is $20 flat rate. Shipping to the rest of the world is based on order total according to the following pricing schedule:
INTERNATIONAL All international orders are subject to duties, taxes and fees as determined by their local government. The customer is responsible for all duties and taxes. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
WHAT TYPES OF INTERNATIONAL PAYMENT DO YOU ACCEPT? For international customer, when a credit card is used, your order will go through our Fraud Prevention Department for review, and we will notify you via email if your credit card status is not within the Visa/Master/Amex card security measures, at that point, we might issue a refund back on your card, and request a bank wire transfer, with an additional $15 wire fee OR a PayPal payment option.
REFUSED PACKAGES Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the 'Terms and Conditions of Service; as detailed on UPS.com.
Items shipped within New York are subject to Sales Tax.
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
Please be assured your transaction with Shoproxx.com is secure and your personal information, including credit/ debit card is completely safe. Protecting your information is our highest priority. We have implemented physical, electronic and procedural safeguards to protect the confidentiality and security of the information shared with us by customers. To proceed to checkout, you must enter your e-mail address and the checkout process itself employs Secure Sockets Layer (SSL) technology to ensure your safety. Secure Sockets Layer encrypts your order information, including credit card number, name and address and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. Our shopping cart is maintained as shop.modernretail.com and you can verify the encryption and SSL certificate yourself as you proceed through the checkout process. Once you move to check out, you will be able to note a lock preceeding the https: of your browser bar. Clicking on this lock will give you the opportunity to verify the SSL certificate and that you are acting with an encrypted connect. (see samples below). Furthermore, only very limited and specifically designated staff of Shoproxx.com will have access to any of your information; members of the Modern Retail community (shop.modernretail.com) will not have access to your information unless you decide to conduct business with them directly.
To add an item to your bag, simply click the Add to Bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click REMOVE next to the item you wish to discard.
To view what is in your bag at any time, click the Shopping Bag link in the page header.
To purchase what you've selected, click on your shopping bag and click Checkout. Follow the simple steps to purchase your items.
Once we have confirmed your order, an account is automatically established for you in the Modern Retail community of stores.
To access your account in the future, click the My Account button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on My Account and follow the steps to create a new account.)